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Welcome to the Coolair 'Frequently Asked Questions'
- What is the FAQ for?
- What windows do we need open?
- Can I use the airconditioner to clear my
home of cooking smells or smoke?
- Can we precool the house by starting the
airconditioner before we come home?
- Can we fully open the windows?
- Can we vary the amount of cooling in one
area by decreasing other areas?
- It's a very humid day/night and the airconditioner
does not perform as I would normally expect - why?
- I am only getting hot air from the vents-why?
- I get too much air through some grills
and not enough through other grills. How can I change this?
- Since installing my Evaporative Airconditiner
I notice my water bills are slightly higher- why?
- What should I do if water flows from my
drain pipe when the airconditioner is turned off?
- What should I do if water continues to
drip out of my drain pipe?
- Can I use the discharge water for my garden?
- My new Airconditioner smells when I turn
it on so what can I do?
- When should I clean my Airconditioner
and what should I use?
- When should we replace the filter pads?
- Who do I contact to organise a warranty
service call or just a service call?
- I have just moved into this house and
it is fitted with your airconditioner and need to know if its
still covered by warranty.
- How do I obtain another copy of the instruction
book for my Airconditioner or Wall Controller?
- I want to purchase some parts and do my
own service / maintenance work. Where can I purchase these?
1. What is the FAQ for?
The Frequently answered questions list is for customers to
be hopefully be able to find out answers to common questions.
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2. What windows do we need open?
You will require a window open in each room an air-conditioner
is located. This must be opened sufficiently to exhaust all the
air from the grill.
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3. Can I use the airconditioner to clear my
home of cooking smells or smoke?
Yes all you need is start the airconditioner and select ventilation
plus open the windows and this will push the smells out of the house.
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4. Can we precool the house by starting the
airconditioner before we come home?
Yes provided your wall controller has that feature but you must
leave the windows slightly open to get airfow otherwise you ma experience
a very humid (moist) environment in the home until you open the
windows.
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5. Can we fully open the windows?
If you open the windows too much you could reduce the cooling
effect because you may also let hot are in. Also on occassions of
hot winds you may need to reduce the openings on the windward side
of the house and increase the openings on the lee side to compensate.
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6.Can we vary the amount of cooling in one area
by decreasing other areas?
Yes you can close the window in a room and open the door so
the cool air can exhaust through another area. We recommend you
experiment so you can get the best out of your Airconditioner.
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7. It's a very humid day/night and the airconditioner
does not perform as I would normally expect - why?
An evaporative airconditioner uses moist air as a means of
cooling so when the air is already humid then the cooling effect
is reduced. In some situations it may prove more beneficial to switch
the airconditioner to ventilation and on a high fan speed.
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8. I am only getting hot air from the vents-why?
First check that your wall controller is not selected for ventilation
only or that you have forgotten to turn on the water at thr tap.
If ok the then we suggest you call your service company or Seeley
International on 1300 650 644 and book a service call.
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9. I get too much air through some grills and
not enough through other grills. How can I change this?
You need to contact the company who installed the system and
ask them to rebalance your airflow within the ductwork. This cannot
be achieved by any adjustment on the airconditioner.
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10. Since installing my Evaporative Airconditiner
I notice my water bills are slightly higher- why?
A evaporative airconditioner uses water which evaporates into
the air stream to give the cooling effect plus some additional water
is discharged to drain and replaced with fresh water when the water
quality within the airconditioner needs improving. Therefore all
evaporative airconditioners will use water and the amount varies
with the size of the unit and the amount of cooling selected.
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11. What should I do if water flows from my
drain pipe when the airconditioner is turned off?
If your airconditioner has the auto drain valve feature then
it will dump all the water out of the unit after a preset period
of time (refer to your Owners Handbook ) and after the initial rush
you will see a lesser amount flow as the filter pads drain. However,
if the flow is constant for over an extended period of time and
you are sure your pump has been turned off then turn off the water
supply tap and contact your service company or Seeley International
on 1300 650 644 to book a service call.
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12. What should I do if water continues to
drip out of my drain pipe?
Firstly this situation is not unusual because after each time
the airconditioner dumps water with its water management system
there will be a period of drips until the pipe clears. Also after
its rains you may see water dripping from the drain pipe, however,
if it continuously drips and is of concern then you should contact
your service company or Seeley International on 1300 650 644 to
book a service call.
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13. Can I use the discharge water for my garden?
The discharge water will contain high levels of mineral salts
and you should check with a Garden Centre before you put this water
onto your plants. Water from constant bleed water management systems
can be run onto lawns.
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14. My new Airconditioner smells when I turn
it on so what can I do?
This unfortunate smell only happens for a short time while
our Chilcel filter pads settle in when the Airconditioner is first
started up. We recommend you open the windows and run the airconditioner
for the first day and the smell should disappear.
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15.When should I clean my Airconditioner and
what should I use?
We recommend that this is carried out at the end of the summer
season and at least once per year. We also recommend you only use
clean water for cleaning as it does not leave a residue or an odour.
The recommended work is set out in your Owners Operating & Instruction
manual.
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16. When should we replace the filter pads?
With Aspen or Woodwool pads ( look like wood shavings ) you
should expect to change these every 3 to 4 years, however, this
can vary with water quality and local conditions. With Chilcel Pads
( look like honeycomb ) you should expect to change these every
7 to 8 years, however, this can vary with water quality and local
conditions. WARNING With both of the above situations failure to
replace filter pads when they are past their useful life may result
in reduced efficiency / performance of the airconditioner or water
carryover into the ductwork and/or electrics which may result in
expensive damage.
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17. Who do I contact to organise a warranty
service call or just a service call?
You can contact Seeley International through the web page you
have logged onto or you can book a call through your local Dealer
or our national telephone number 1300 650 644.
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18. I have just moved into this house and it
is fitted with your airconditioner and need to know if its still
covered by warranty.
Just leave a message on this web page requesting this information
and supply us with your address plus the previous owner’s name
or the airconditioner’s serial number and if they had registered
it with Seeley International we will reply to your email address.
If not then you will need to provide some proof of purchase so we
can determine the warranty status. This can be through this web
page or by writing to Seeley International at 1-11 Rothesay Ave
St Marys SA 5042.
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19. How do I obtain another copy of the instruction
book for my Airconditioner or Wall Controller?
Just leave a message in the appropriate section of this web
page with your name, address, type of wall controller (describe
it if you cannot see a model name on it ) and model of the unit
on the roof. Please be aware that we have many combinations of models
and control systems which means that saying its a Breezair or Braemar
or Coolair or Convair would not be enough to identify the instruction
book you need.
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20. I want to purchase some parts and do my
own service / maintenance work. Where can I purchase these?
Seeley International have set up a network of Parts Distributors
and Dealers around Australia to supply spare parts so if you ring
1300 367 437 you will be in contact with a supplier or we will direct
you to the nearest supplier.
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